Microsoft Copilot in Social Care: Learning and Progress
Overview
This report shares findings from a national review of how Microsoft Copilot is being used across adult social care in Welsh local authorities.
Commissioned by the Welsh Local Government Association (WLGA) on behalf of ADSS Cymru as part of the Digital Social Care (DiSC) Programme, the work builds on earlier readiness activity and focuses on how AI is now being applied in practice, alongside the opportunities and challenges this presents.
What the report shows
The review highlights a sector that is moving from early exploration to more practical use of AI, with most local authorities now piloting or using Copilot in some capacity.
Key themes include:
- Growing use of AI to support report writing and administrative tasks
- Early evidence of time savings and improved workforce wellbeing
- Continued need for clear governance, guidance and training
- Variation in how local authorities are adopting and scaling AI
The report also reinforces the importance of maintaining professional oversight, with AI used to support practice rather than replace it.
Part of the DiSC Programme
This work forms part of the Digital Social Care (DiSC) Programme, supporting the national approach to digital transformation in social care.
The project contributes to the 'Brilliant Basics' pillar by helping local authorities:
- Understand current use of AI in services
- Build workforce confidence and capability
- Explore how digital tools can improve delivery and outcomes
It provides an important evidence base to support safe, consistent and effective adoption of AI across Wales.
About DiSC
The Digital Social Care (DiSC) Programme supports the transformation of social care in Wales through improved use of data, digital tools and workforce capability.
Built around a series of core pillars, DiSC focuses on strengthening digital foundations, supporting innovation, and enabling services to deliver better outcomes for people through safe, effective and inclusive use of technology.
