Care Providers give critical support to the most at-risk citizens in our communities, and the leadership of social care in Wales is proud for your continued commitment and hard work.

This information bulletin should be read in conjunction with the most recent advice from Public Health Wales (PHW) and Welsh Government.





National Commissioning Board

Get help. Stay safe. Campaign



During the past year, we’ve been working with a range of partners as part of the Stopping Abuse Action Group established by the Older People’s Commissioner for Wales. You can find out more about this work here.

As part of our work, we have developed a new information leaflet to provide information and support for older people experiencing abuse, or those who may be at risk.

The leaflet provides information to help people recognise the signs of abuse and the different forms it can take, what people can do if they are concerned about someone else, and where they can go for help and support.

An electronic version of the leaflet is attached, which I hope you will be able to share with your networks / contacts and via your social media channels in order to raise awareness of the help and support available.

Hard copies of the leaflet are also available. If you’d like some to distribute to the older people you work with and support, please contact the Older People’s Commissioner’s office by email – – or phone 03442 640

Get Help. Stay Safe. Leaflet

Social Care Wales

Advice for emergency staffing situations (mutual aid)


We’ve developed a new webpage with advice and a downloadable help pack for local authorities and independent and third sector providers of social care that are facing short-term emergency staffing situations.


Updated recognition card for care workers launched


All care workers in Wales are being offered an updated recognition card that identifies them as key workers and gives them access to money-saving offers. The Care Worker Card is the next version of a similar card launched last year to help support care workers as they faced huge challenges from the pandemic.


The new card will offer benefits to social care and childcare, play and early years workers in Wales, whether or not they’re registered with Social Care Wales. The new card will be in a digital format, so care workers can save it into their smartphone wallet. Those without smartphones will also be able to enjoy the same benefits as long as they have an email address and access to the internet.


Care Inspectorate Wales

Supporting people in care homes to go out and vote

It is important that people are supported to exercise their right to vote should they wish to do so, and CIW would like to remind providers that is it okay for people living in a care home to go to a polling station to vote on May 6. If you require further information please read the Welsh Government’s visitor guidance which contains advice on supporting people to go out.  

Visits to care homes: guidance | GOV.WALES

Welsh Government

Further easements to support visiting in care homes.

The Welsh Government’s guidance on care home visits has been updated to enable people living in care homes to have two designated indoor visitors from Monday 26 April.


Visits from children can also be accommodated and infants under two years of age do not need to be counted for designated visiting purposes.


The limit on the number of outdoor visitors has also been removed. Care homes are advised to manage this according to their local situation, based on a risk assessment.

The updated guidance on care home visits is available at:


Public Health Wales has also published guidance and FAQs on risk assessments for indoor visiting, available at:


Problems paying your rent during the coronavirus pandemic


What to do if you are struggling to pay your rent to your landlord, council or housing association and help to pay it.

Third COVID-19 vaccine arrives in Wales


The third Covid-19 vaccine is being rolled-out across Wales from today with patients in Carmarthenshire becoming the first in the UK to receive it.

Higher education: coronavirus


Information about higher education and student support during the coronavirus pandemic.

Contact tracing: if you are a confirmed contact


Explains how the contact tracing system works if you are a confirmed contact of someone who has tested positive for coronavirus.

Contact tracing: if you have tested positive


Explains how the contact tracing system works if you have tested positive for coronavirus.

Get your COVID-19 vaccination if you think you have been missed


What to do if you are due your COVID-19 vaccination and have not been contacted.

Outdoor hospitality given go-ahead to reopen and rules on mixing outdoors relaxed in Wales


Six people will be able to meet outdoors in Wales from Saturday 24 April while outdoor hospitality will be allowed to reopen from Monday 26 April as cases of new COVID-19 infections continue to fall, First Minister Mark Drakeford has confirmed today.

Supported living guidance: coronavirus


How people in supported living can see family and friends and stay safe with their support and care workers.

Written Statement: COVID-19 Vaccination Progress against Strategy Update


Vaughan Gething, Minister for Health and Social Services

Coronavirus legislation: international travel


Regulations to impose restrictions and requirements following international travel.

Border rules for people travelling to and from Wales: coronavirus (COVID-19)


Explains what you must do if you are travelling to or from Wales.

Volunteers and those unable to work from home can order a lateral flow self-test kit online


From Monday 26th of April volunteers and those who are unable to work from home can order a lateral flow self-test kit to be delivered direct to their home.

Get rapid lateral flow COVID-19 tests if you do not have symptoms


How to get regular COVID-19 lateral flow tests to stop the spread of coronavirus.

COVID-19 Wales Situational Report: 22 April 2021


Situational report prepared by the COVID-19 Intelligence Cell and the Health Protection Advisory Group on 22 April 2021.

  • Author: ADSS Cymru & Partners
  • Date: 29/04/2021