DRAFT Competency Framework for the Information, Advice and Assistance (IAA) Workforce
Draft Version 6 25.01.22
The roles of the ‘Social Services Practitioner’ (SSP) and other Information, Advice and Assistance (IAA) personnel
Social Services Practitioners undertake what could broadly be described as a social work assistance role, providing advice and completing various aspects of care and support planning (assessment, planning and review).
There is in additional broader IAA role, within the IAA service. The service can vary significantly both across and within local authorities in its design and infrastructure. It can include a range of different directorates for example social services, housing and corporate services as well as joint health and social care provision. Workers are required to respond to a wide range of requests and are the first point of contact for those enquiring about care and support.
Specifically, through skilled conversations, IAA workers will clarify peoples thinking and explore their dilemmas to understand what matters most to them and how best to help them with the provision of either: